AFP ⎪ France

BusinessLine optimises the management of the support centre by offering a powerful and complete incident management solution

Image representing the AFP realization

Agence France-Presse (AFP) is a worldwide news agency providing fast, verified and complete information in video, text, photo, multimedia and infographics on international news events. From wars and conflicts to politics, sports, entertainment and major developments in health, science and technology.

The use of BusinessLine has provided the AFP with a support center management solution allowing it to optimize the treatment of requests and incidents, to control its support costs and to reduce the management time of requests.