Missions:
• You are one of the 3 key roles in the Agile methodology;
• Understand the business challenges of our customers, carry the product vision and plan the roadmap in collaboration with the technical department;
• Participate in the functional redesign of our platform;
• Analyze, identify and understand user needs (operational pole) to obtain optimal functional solutions;
• Build and maintain a product backlog in line with these priorities and the company’s objectives
• Writing User Stories;
• Create validation tests and guarantee the proper functioning of the functionalities before going into production;
• Give visibility to stakeholders on the different releases, tests and functional acceptance;
• Ensure the Go to market of new features;
• Provide level 3 support and participate in pre-sales customer demos
Profile needed:
• You have an agile mindset focused on continuous improvement, quality and collective intelligence;
• You like to discover new functional and technological contexts;
• You want to work in a dynamic, challenging and rewarding environment;
• You enjoy working in a multidisciplinary team, you have excellent interpersonal skills;
• You are recognized for your ability to innovate on technical projects, to understand and analyze the needs of the end user;
• You speak professional English.
Functional environment:
• Business: HelpDesk, Support and Service Management solution, offering ticketing tools to manage requests, knowledge base to promote self resolution, process modeling tool,
request processing interface, activity and quality monitoring dashboards;
• Log Management : ELK
• Méthodes & Approches : TDD, BDD, EDD, DDD, Clean Code, Design Patterns et le Testing Software avancé ;
• Organization: Agile, Continuous Improvement (Chapter , Gilde…), Jira & atlassian suite.
